Our Commitment At FFC Boutique,
we want you to feel confident shopping with us. If there is an issue with your order,
please contact us as soon as possible so we can review the situation and determine the best resolution.
Refund Request Window
Customers may submit a return or refund request within 3 days of the date the order is marked as
delivered. Requests submitted after this period may be declined unless the issue involves an error,
damage, or another circumstance covered by this policy.
How to Request a Refund
To request a refund, please submit the store's return/refund request form or contact FFC Boutique with
your order number, the reason for the request, and photographs when appropriate. We may request
additional information or photos before approving a refund.
Returnless Refunds
FFC Boutique may approve a full refund without requiring the item to be shipped back. When a returnless
refund is approved, the customer may keep the item and no return shipping will be required. This option is
provided at FFC Boutique's discretion and is not guaranteed for every request.
Eligible Issues
A full refund may be approved when an item arrives damaged, defective, incorrect, or materially different
from the item described or ordered. Customers should provide clear photographs when the issue can be
documented visually.
Size, Fit, or Change-of-Mind Requests
For items that do not fit as expected, are not the customer's preferred style, or are no longer wanted, FFC
Boutique may offer a refund or another resolution at its discretion. Because some of our clothing is fulfilled through
third-party suppliers, physical returns may not always be practical or available. When appropriate, FFC
Boutique may issue a returnless refund and allow the customer to keep the item.
Refund Processing
Once a refund is approved, the refund will be issued to the original payment method when possible.
Processing times after a refund is issued depend on the customer's payment provider or financial
institution. FFC Boutique is not responsible for delays caused by banks, card issuers, or payment
processors.
Shipping Charges
Original shipping charges, if separately charged, may not be refundable unless the order arrived
damaged, incorrect, or otherwise qualifies for a full refund under this policy. Any applicable shippingrefund will be determined when the request is reviewed.
Final Sale & Exclusions
Certain items or promotions may be designated as final sale. Final-sale items are not eligible for refunds
except when they arrive damaged, defective, incorrect, or otherwise required by applicable law. Items that
have been substantially used, washed, altered, or damaged after delivery may be ineligible for a refund.
Order Errors
If you receive an item different from what you ordered, please contact us promptly. We may request
photographs of the item and packaging so we can investigate the fulfillment issue and provide an appropriate resolution.
Fraudulent or Abusive Requests
FFC Boutique reserves the right to decline refund requests that appear fraudulent, abusive, repetitive, or
inconsistent with the information provided. Nothing in this policy limits rights that cannot legally be waived under applicable law.
Policy Changes
FFC Boutique may update this Return & Refund Policy from time to time. The policy in effect at the time of
a customer's purchase will generally apply to that order, subject to applicable law.
Contact
For questions or refund requests, please contact FFC Boutique through the contact information provided
on our website or through the store's customer service channel.